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Returns

Returns, Refunds, Exchanges

 

RETURNS, EXCHANGES AND REFUNDS

We are sure that you will be pleased with your purchase from The Bead Shop - online.  If you are unhappy with your purchase for any reason, please return it to us within 14 days for a store credit or a refund (excluding postage and packaging charges).  Please notify us using the email sales@beadshop-online.co.uk if you wish to return an item. 

We do not exchange items - we will issue a store credit for the returned item and then you can re-order the item that you would like instead.

Due to EU regulations, all earring findings are non-refundable.

 

All returned items must be suitably packaged to ensure that they are not damaged in transit.  We will not refund items that are damaged during shipping.

We recommend that you return items using Royal Mail Recorded Delivery.  We will not issue a refund for items that are not received. 

Please use the correct postage for all returns.  Packages without the correct postage will not be accepted. 

 

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