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Terms and Conditions

All goods are sold and supplied in accordance with the following Terms & Conditions:

 

HOW TO ORDER

It is easy to place an order with us. Simply click the "BUY" or "ADD TO BASKET" links for items that you wish to purchase to put them into your online shopping basket.  When you have finished shopping, go to your basket and then click on 'Checkout', and you will be asked for the details necessary to complete the order. There is no minimum order charge.

 

MINIMUM ORDER VALUE

In order to be able to maintain consistently low prices, we are forced to put a minimum order value of £10. We believe that you will enjoy shopping with us and hope this condition will be of no concern to you. Thank you for your understanding.

 

PAYMENT

Payment can be made by PayPal.

 

PayPal: You can also pay by Paypal which is fast, safe and easy.

We won’t begin to process your order until we’ve received payment.

 

VAT

All prices are inclusive of VAT at 20%

 

SHIPPING

Goods are dispatched using the fully Tracked Courier. We aim to despatch within 3 working days of receipt of payment, though often we can get orders out quicker than that. We do not aim to profit from our postal charges, so you get the best deal possible on the products you buy. We also do not charge fees for handling.

 

Orders up to £25 have a postal charge of £2.95

Orders of £25 and over have FREE UK delivery

Please note: Free postage is worked out after the discount has been applied if a discount is offered.

 

We would like to inform you, that due to the difficulty of stocking warehouses in individual EU member states, we decided to send goods from one central warehouse in the Czech Republic. This also allows us to offer you the lowest prices for top quality beads. The shipping price remains the same for you.

As a result, there will be a slight extension of the delivery period. It will take 3-5 days from the date of dispatch of the shipment to receive your ordered items.

Thank you for your understanding and we wish you happy beading.

 

OUT OF STOCK ITEMS

Occasionally, one of your ordered items may not be in stock on the date of your order. If this happens, we will despatch all in-stock items.  The out-of-stock item will be put on back order if we expect it soon and will be despatched with no extra postage charges.  We will usually notify you by email to let you know if an item is out of stock.

 

 

RETURNS, EXCHANGES AND REFUNDS

We are sure that you will be pleased with your purchase from The Bead Shop - online.  If you are unhappy with your purchase for any reason, please return it to us within 14 days for a store credit or a refund (excluding postage and packaging charges).  Please notify us using the email sales@beadshop-online.co.uk if you wish to return an item. 

We do not exchange items - we will issue a store credit for the returned item and then you can re-order the item that you would like instead.

Due to EU regulations, all earring findings are non-refundable.

 

All returned items must be suitably packaged to ensure that they are not damaged in transit.  We will not refund items that are damaged during shipping.

We recommend that you return items using Tracked Courier. We will not issue a refund for items that are not received. 

Please use the correct postage for all returns.  Packages without the correct postage will not be accepted. 

 

 

DAMAGED ITEMS

If an item is found to be damaged upon receipt, we will issue a store credit for the cost of the item or send a replacement (postage and packaging charges are non-refundable).  We require a photo of the damaged item via email prior to issuing a credit or a replacement.

 

 

PRODUCT VARIATION

·        Due to the manufacturing processes, we cannot guarantee colour continuity or colour fastness. 

·        Due to the nature of handmade items, slight differences in shape or colour are possible.

·        Whilst every effort is made to represent an item accurately, it is possible that the images shown on our web site may vary slightly from the actual product due to variations in computer monitors and photography/lighting. 

·        Product images are not to scale.

 

 

DYED ITEMS

When using dyed items, we recommend testing these products for suitability first. We will not be responsible for any damage caused by dyed items. In the event of any claim, our liability shall not exceed the price of the defective goods.

 

 

CANCELLATIONS

Under the UK Customer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within 7 working days from the day after the receipt of the goods without giving a reason. 

If your order has not been despatched, you can cancel it by contacting us via email at sales@thebeadstore.co.uk.

If your order has already been despatched, the cancelled item(s) must be returned to us at your expense.  We will refund the order, or the relevant part of it, as soon as possible and in any case within 30 days of the cancellation.  If you cancel an order and do not return the goods to us, we will arrange to collect the goods from you at your cost.

 

 

PRIVACY POLICY

We are committed to protecting your privacy. All information provided by you to process your order or to make enquiries is used solely for that purpose unless we have your consent to do otherwise. The site uses a secure server to protect this information and our systems are not accessible by unauthorised personnel as required by the Data Protection Act.

Your use of this website and its facilities signifies your consent to the collection of information required to process your order or enquiry to the extent of administering the payment and executing your delivery, providing you with the best possible service.

When you register your details with us, we may from time to time use them to advise you of special offers or promotions. Please advise us if you do not wish this to happen.

Your details will not be disclosed to any third parties.

 

 

OUR RIGHTS

·        We reserve the right to change prices without prior notice.

·        All items remain the property of The Bead Shop-online until payment has been received.

·        All sales are subject to English Law and the jurisdiction of the English Courts.

·        All content and images displayed on The Bead Shop-online website are the property of The Bead Shop-online or their respective owners and may not be used or reproduced in any way.

·        The design of any jewellery items are copyrighted by their respective owners. 

·        Under no circumstances may you re-use any of the information on this website, but we do allow linking to our product pages on Facebook, Twitter and social networking sites/forums.

·        We reserve the right to amend or change these Terms and Conditions in compliance with UK and EU law.

·        These Terms and Conditions do not affect your statutory rights.

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